Terms and Conditions
We use Paypal that allows payment via all major credit cards including Visa, Mastercard, Solo, Visa Debit and Switch. All prices exclude UK VAT.
Once we receive your valued order, we will dispatch the goods within 2 working days.
Small orders are sent by a two day My Hermes Courier service. We send larger orders via a next day courier service, and they will require a signature upon delivery.
We will not send unsolicited email to anyone who buys from our store. We will not reveal your email address or any other personal details to any third party. All your information is held securely on secure servers. All information is collected lawfully and following the Data Protection Act 1998. Occasionally we will email you with special offers, you can opt out of these at any time either by replying to the mail shot or sending us a separate email.
SHORTAGES AND DAMAGES
Goods must be inspected on delivery and all claims for shortages or damages must be reported to us within 48 hours of receipt of goods.
If you are not completely satisfied with your purchase, simply return it in its original condition within 4 days, we will exchange it or replace it (postage non-refundable). If goods have been ordered in error or are not as expected, a returns authorisation must be requested. The relevant reference number must be quoted on accompanying paperwork.
Goods must be returned within 4 days of receipt, unused and in perfect condition including original packaging.Unfortunately, we cannot accept responsibility for lost parcels.
Refunds will be issued and posted within two working days, and dispatched by 1st class post.
Goods are sold on the understanding that they are used for their intended purpose.
WE WILL NOT ACCEPT ANY RESPONSIBILITY FOR THE MISUSE OF ANY PRODUCTS SOLD.
Once goods are dispatched, orders cannot be cancelled.
We promise to acknowledge and deal with all complaints within 2 working days. We undertake to handle complaints in a fair and honest manner, informing you of the result in a clear manner.
You can reach us by the following methods:Telephone 01277 890892 (Calls are charged at normal BT Rates and lines are open between 10:00 am to 5:00 pm Monday to Friday.) or email Dave@ultrameche.com
These Terms & Conditions of sale do not affect your statutory rights as a consumer. If you have any questions or are unsure about anything regarding purchasing from the site, then please do get in touch with us and we will happily answer any queries.